Volpe Express, an elite less-than-truckload (LTL) and truckload (TL) carrier, has selected DDC FPO, the world leader in freight process outsourcing, as its back office transformation partner to streamline its billing functions for enhanced time and cost efficiencies and overall more strategic business process management.
Volpe Express provides its customers with superior pickup and delivery service. As part of the five-year contract, DDC FPO, a division of the business process outsourcing (BPO) worldwide network The DDC Group, will leverage its global footprint, industry expertise and cutting-edge technologies to dedicate an LTL-trained, scalable team solely to delivering around-the-clock bill entry processing and reporting services to Volpe over a secure cloud-based portal.
Volpe, currently in the midst of upgrading its entire IT and voice infrastructures, as well as its user interfaces, has worked with DDC FPO to build a separate, secure web page. This web page will allow DDC FPO billers to seamlessly log in and efficiently conduct high-quality bill entry processing and reporting.
"It's working extremely well," said Wendi Fitzsimmons, Project Manager for Volpe overseeing the DDC FPO program.
"Typically in a system and department transition such as this, we would expect several bumps in the road. On the contrary, there has been very little to fix, and we are quite pleased with the results," Fitzsimmons explained.
Utilizing a web page is new for Volpe, but it is also a slight variation from DDC's regular approach to remote bill entry.
"They understood the risks and agreed to try it out. It’s worked wonderfully, and we are very happy with DDC’s cooperation," she added. "In fact, the rollout was initially set to last until the end of August. Instead, it will actually be completed before the end of July."
Volpe, which has grown approximately 20% in new business since its relationship with DDC FPO began, approached the vendor on a referral from partner Roadrunner Transportation Systems, another client of DDC. "After we saw the pricing, it was something we just had to do," said Fitzsimmons. "We knew it would be a phenomenal savings for the company."
Prior to selecting DDC, Volpe's billing system was paper-driven as well as time-, labor- and dollar-consuming. According to Fitzsimmons, quality issues were rampant, causing a domino effect more detrimental than simply the initial cost issue.
Chad Crotty, VP of Sales for DDC FPO, is looking forward to raising the bar for industry peers in this new partnership: "Whether we are setting up networks or moving large amounts of data around the globe, technology is at the core of our business. It is inspiring to see a company like Volpe embrace technology with the same passion and intensity that we have."
"Solutions that improve efficiency and save money will always be popular in this industry, but our list of capabilities will continue to adapt and grow with proactive, innovation-driven clients such as Volpe," said Crotty. "As the transportation sector faces new challenges, we are enthusiastic about all the possibilities for how we can help its players overcome and excel."
Volpe Express recently installed cameras in its entire fleet, equipping drivers with recording and panic button capabilities. Additionally, drivers can now utilize mobile tablet devices equipped with custom-built apps, which allow the drivers to view, comment on and complete their work orders; capture pictures of freight; and communicate instantly to dispatch for updates to their schedule. Volpe is also in the process of rolling out a new EOBR application, which tracks hours of service for the drivers, fuel use and idle time, and improves overall fleet performance.
Volpe is a family-owned, father-and-son business run by Dante Volpe Sr. and Dante Volpe Jr. (third and fourth generation). Volpe prides itself on going beyond customers’ expectations, by "providing service that satisfies", the carrier's motto since 1922. Volpe is always looking to find ways to ensure customer satisfaction, such as continuous investment in its equipment, facilities, and fleet, ongoing employee training and the highest safety standards. Volpe services the Northeast and Mid-Atlantic area providing LTL, TL, Warehousing and Distribution, Dedicated Fleets, Logistics Staffing, and Equipment Leasing services. Learn more at www.volpexp.com.
About DDC FPO
DDC FPO is a division of The DDC Group, a worldwide network of BPO experts and solutions. With operations across North America, Europe and Asia-Pacific, DDC's 3,500-strong staff delivers services in over 20 languages with ahead-of-the-curve industry standards. DDC FPO's customized solutions currently process 20% of all LTL bills in the United States and equip each DDC client with long-term cost containment and profitability. For more information, visit: http://www.ddcfpo.com.
The DDC Group